Effective Date: July 21, 2026
Welcome to RekovoHQ (“RekovoHQ”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, interact with our Smart Recycle ATMs, Digital Recycle Hubs, or use any of our products and services.
By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Phone number
- Residential or business address
- Date of birth (where applicable)
- Profile photograph
- Government-issued identification (where required)
- Bank account details for reward payments
- Payment information (where applicable)
Account Information
- Username
- Password (encrypted)
- User preferences
- Referral information
Recycling Activity
- Materials recycled
- Collection history
- Smart Recycle ATM transactions
- Digital Recycle Hub visits
- Reward points earned
- Wallet transactions
Device Information
- Device type
- Operating system
- Browser type
- IP address
- Device identifiers
- Mobile network information
Location Information
With your permission, we may collect your location to:
- Locate nearby Digital Recycle Hubs
- Find Smart Recycle ATMs
- Schedule collection services
- Improve service delivery
You may disable location access through your device settings at any time.
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process recycling transactions.
- Schedule collections.
- Manage rewards and wallet balances.
- Verify your identity.
- Improve our products and services.
- Respond to customer support requests.
- Send important service notifications.
- Personalize your experience.
- Prevent fraud and unauthorized activities.
- Comply with legal and regulatory obligations.
- Measure environmental impact and generate sustainability reports.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Analyze website traffic.
- Enhance user experience.
- Measure marketing effectiveness.
You may disable cookies in your browser settings, although some features may not function properly.
4. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Trusted technology and cloud service providers.
- Payment processors.
- Logistics and collection partners.
- Business and corporate partners (where necessary).
- Government authorities where required by law.
- Professional advisers, auditors, or regulators.
All third parties are expected to protect your information and use it only for authorized purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Secure data encryption.
- HTTPS/SSL encryption.
- Access controls.
- Role-based permissions.
- Secure cloud infrastructure.
- Regular security monitoring and system updates.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services.
- Meet legal and regulatory obligations.
- Resolve disputes.
- Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
7. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your profile.
- Request deletion of your information.
- Withdraw consent where applicable.
- Object to certain processing activities.
- Request a copy of your personal data where permitted by law.
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our services are not intended for children under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from children in violation of applicable laws.
9. Third-Party Services
Our website and services may contain links to third-party websites or services. RekovoHQ is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
Where necessary, your information may be processed or stored outside your country of residence. We take reasonable measures to ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised effective date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
RekovoHQ
Email: hello@rekovohq.com
Website: https://rekovohq.com
We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and safeguarded.
Your Trust Matters
At RekovoHQ, protecting your personal information is just as important as protecting the environment. We are committed to maintaining the highest standards of privacy, security, and transparency as we work together to transform waste into value.